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Tuesday, 18 April 2017
Many of our customers don't realize that I personally review each policy that renews in my agency annually. I block out several hours to review how a customer's rates have been over time and what they can expect in premium on their next renewal. Sometimes, it's painful to see some of the increases that are caused by an event that involved the customer. There are a number of reasons a rate can change from excessive claim activity to at-fault accidents, traffic citations and many other premium affecting reasons. However, if a customer has taken care of their risks and has little or no negative activity on their account, rates don't often change in any great degree.
I have just finished a large group of customer policy renewals today. Of the several hundred policies I reviewed, it was a joy to see that the average rate change had increased approximately 5% or less and premium decreases that were in the range of 5 to 15% average. Some of our customers' rates dropped 20% or more and others had no change in their rates. In a marketplace where I read of insureds facing major premium increases not to mention the opportunity we have in the agency of welcoming new customers whose rates with their former company escalated over 30%, it's great that we have a cost-effective solution for them. Our portfolio of companies are managing their companies with care and operating extremely stable in the property & casualty market right now.
If you or someone you know isn't happy with their auto, home, apartment, condo or life insurance rates, I can say with strong conviction that we have a good chance of saving them money because our rates are level and inviting.
Let us help you! Simply contact any of our staff at 615.377.1212 or email us at info@BentonWhite.com. I always say .. anyone can sell a policy but making sure that we stay in touch and offer service after the policy is written is the key to creating long-lasting relationships with our customers. That's why I do renewal reviews! In nearly 39 years in this business, I have never written policies and left the customer to just pay premiums! We're here at every turn to EARN the business of our great customers. It's just what we do!
Posted on 04/18/2017 1:25 PM by Benton P. White
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